Spectrum to Increase Customer Service Positions in El Paso

Customer Service

Spectrum, The Borderplex Alliance, the City of El Paso, and El Paso County announced today plans for Spectrum to create 929 jobs in El Paso by year’s end 2023, extending the company’s presence in the city. Spectrum announced plans to expand its El Paso sales operations centre by more than 350 workers in April 2020.

New Positions for Customer Support

Over 500 new positions will be created to build the company’s Consumer Chat platform in El Paso, where workers will service over 31 million customers through live chat, assisting with problems, invoicing, and customer education.

Additional 420-plus positions would significantly increase the city’s Video Repair customer care department, where employees offer multilingual over-the-phone support for Spectrum internet packages, Spectrum TV®, repair services, and self-installation help for customers.

Cliff Hagan, the Executive Vice President, Customer Operations for Charter Communications, who operates spectrum brands and provides broadband, mobile, video, and voice services, explains that El Paso’s rich, diverse workforce talent pool, combined with our strong partnerships with The Borderplex Alliance, the City of El Paso, and El Paso County, made further expansion in El Paso extremely compelling.

He further explains that they look forward to their new Video Repair and Customer Chat workers in El Paso joining them in our ongoing commitment to providing exceptional service across our 41-state service area.

Minimum Starting Wage of $18 per hour, with a benefits package

All new positions pay at least $18 an hour, in keeping with Charter’s goal to a $20 minimum starting salary by 2022. Along with extremely competitive salaries, Spectrum offers extensive health benefits and has absorbed the whole yearly cost increase for medical, dental, and vision care for the last eight years.

Additionally, the business provides a market-leading retirement plan, including a 401(k) that matches the first 6% of employee contributions and a Retirement Accumulation Plan with an extra 3% corporate contribution, which is available to the majority of workers.

Moreover, Spectrum workers are eligible for up to $5,250 in annual education aid, in addition to free and subsidized Spectrum internet packages and other services.

“After a very competitive process, I am thrilled that Charter Communications has elected to expand their operations in El Paso,” said El Paso Mayor Oscar Leeser. “Our city’s business-friendly environment and our talented, diverse, and dedicated workforce will prove invaluable to them, and they are exactly the type of blue-chip company that will drive new job growth and investment in our region.”

“The 929 positions they are adding, coupled with competitive salaries well above our median county wage, will be a major economic boost for our workforce. We celebrate Charter’s expansion and commend our economic development teams and our partners at the County of El Paso and The Borderplex Alliance. This has proven once again that working as a team, and we can accomplish great things for our region.”

These new positions complement Spectrum’s current El Paso workforce, which includes local technicians who do installation and repair work in customers’ homes and businesses, as well as network maintenance.

Statement from Charter Representatives

Jon Barela, CEO of The Borderplex Alliance, explained that after a tough year fighting a worldwide pandemic, this major expansion by Charter demonstrates that the Borderplex area is not only healing from the Coronavirus epidemic but flourishing and becoming stronger.

El Paso County Judge Ricardo A. Samaniego further adds that our region’s strong workforce continues to draw investment from top businesses like Charter. As we strive to recover from the epidemic, it is clear that these kinds of possibilities are critical to reviving our economy. We applaud their growth and the many new jobs they will generate in the critical area of telecommunications.

Charter Communications, Inc. offers qualified workers and applicants equitable employment and development opportunities. Individuals who meet the minimum qualifications and are capable of performing will be considered for positions regardless of race, colour, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or current unemployment status, or any other protected characteristic under federal, state, or local law.

Concerning Spectrum

Spectrum is a portfolio of advanced communications services provided by Charter Communications, Inc., a major broadband connection provider and cable operator servicing over 31 million consumers in 41 states. The firm provides a comprehensive variety of cutting-edge home and commercial services through a sophisticated communications network, including Spectrum Internet Packages, TV, Mobile, and Voice.

Spectrum Business® offers the same portfolio of broadband goods and services as Spectrum Enterprise®, but with additional features and apps to boost productivity, while Spectrum Enterprise® provides highly tailored, fibre-based solutions for bigger enterprises and government agencies.

Spectrum Reach® creates and distributes targeted advertising and content for today’s media environment. Additionally, the business provides its consumers with award-winning news coverage, sports coverage, and high-quality original content through Spectrum Networks and Spectrum Originals.

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